TERMS AND CONDITIONS
PLEASE READ COMPLETELY BEFORE ORDERING!!!
All prices, part numbers, specifications, terms and conditions are subject to change without notice.
We continually update our web pages to reflect any changes as quickly as possible.
MONEY-BACK GUARANTEE: We want you to be completely satisfied with everything you buy from Crites Restoration Products. If for any reason you are not completely satisfied with any of our products, please call us within 30 days of receipt of your order during our regular business hours to discuss the problem. Then simply follow the return instructions received with your order or per our phone instructions.
RETURNS AND EXCHANGES: Call before returning any item. Failure to call first for return authorization may result in no refund being issued. Items returned must be in original cartons and in resalable condition. All returns must be accompanied by a copy of original sales receipt and return shipping must be prepaid by the customer. COD’S on return packages will not be accepted.
NOTE :Some items are non-returnable such as literature, special-order items, wiring harnesses, and electrical parts. If you have any questions regarding returning any items, please inquire before ordering.
15% restocking fee will be charged on all items that were sent correctly but are then not wanted by the customer. The customer is responsible for returning parts in the same condition as when received. Returns must be shipped with proper packaging and insurance to cover the value of all parts being returned. Returns must be done within 30 days of receipt of your order.
REFUSED SHIPMENTS: Customers will be charged a 25 % handling charge on all refused shipments in addition to the customer being charged all shipping and handling fees incurred during shipping both ways.
DAMAGED ITEMS: No merchandise leaves our warehouse in questionable condition. Delivery of merchandise in good condition is the responsibility of the carrier. If at all possible, please inspect your order in the presence of the delivery driver. If merchandise is damaged, have the driver mark the bill as DAMAGED. If parts are discovered damaged after delivery driver has left, call the carrier immediately for an inspection. The carrier will then contact us so that we may take the proper steps for you to be satisfied. Do not return the damaged package to us unless we instruct you to do so. The carrier will take the necessary steps to settle the claim with us. Our company can’t and won't replace damaged merchandise unless the above steps are taken and a damage claim is filed with the carrier either by you or by us, depending on the carrier's instructions. If this procedure is not followed, the carrier may not honor the claim and any loss incurred will become the responsibility of the customer.
RECEIPT OF ORDER: Inspect your merchandise immediately upon receipt. Notify us of any shortages or discrepancies with your order within 5 days of receipt.
BACKORDERS: We will automatically backorder any item not in stock at the time you place your order unless you request no back orders.
DISCLAIMER: Crites Restoration Products will not be responsible for any damages or losses to any customer's car regarding use of our products. We shall not be liable for personal or mechanical damages caused by use or misuse of any of our products. We are also not responsible for any labor, transportation costs or any other charges incurred in the replacement or repair of any car using Crites products. We cannot control the installation of any of our products into a customer's car; therefore we cannot offer warranty of a product once it has left our facility unless you have notified us within 5 days of receipt of your order if there is any defective item.
PHONE ORDERS: We prefer that you order by phone; in the event there are any questions that must be answered, a phone conversation will insure that your order is made correctly and exactly as you want it.
Please call 740-983-4777 or 740-983-2273
during our normal business hours which are
Monday through Thursday 9:00 AM to 4:00 PM EST &
Fridays 9:00 AM to 3:00 PM EST.
Payment Methods: We accept Visa, Discover, Master Card and American Express as well as certified cashiers check or a money order for payment.
We need to know the payment method and information when you place your order. No order will ship without payment in full. We normally do not charge your card until approximately one week before your order is ready to be shipped. On certain customized items a 50% downpayment will be required when you place your order. We will inform you when you place your order if that will be necessary.
If using a credit card, please have your credit card number, the expiration date and the three or four digit security code number from the back of your card ready when you place your order.
We will also need a valid daytime phone number to contact you as well as a phone number for place you are having your order shipped to along with the final shipping destination address in full.
CHECKS: We do accept personal and company checks but orders are not processed for 21 days after we receive your check. There is a fee of $35.00 for any returned checks.
COD ORDERS: All COD orders will include an additional $15.00 charge. Upon delivery Federal Express will require payment by cash, certified check or money order. Each customer is responsible for being at the shipping destination address and for having the funds available at the time of delivery. If the package is returned by any of our transportation carriers as refused or unclaimed, no further orders will be processed for that customer until all past charges including all shipping costs that have been incurred by us as well as a 25% restocking fee have been paid in full.
LEAD TIME: Most orders are usually processed within a few days up to three weeks depending upon the items ordered after your order confirmation. Special-order items may require up to 30 to 45 days depending on the item or items being ordered. Fiberglass orders can take three to six weeks for your item to be shipped.
Estimates: We can give you a shipping rate quote but it is only an estimate our carriers adjust our shipping costs every Tuesday at midnight due to the fluctuations of fuel costs. If your order does not ship out for four or six weeks the actual shipping costs could be somewhat higher or lower than originally quoted. We do our best to provide you with an accurate estimated shipping cost. We will always ship your order the cheapest way possible and you will be charged accordingly.
SHIPPING INFORMATION: Federal Express Ground Services are our usual method of shipping for cost effectiveness, reliablility and safety. Fed Ex is reasonably quick. Please note that someone over eighteen years of age must be available to sign for your Fed Ex shipment at the time of delivery. Fed Ex will make up to 3 delivery attempts and they usually leave a note on your door with the phone number of your local Fed Ex office. You may call them immediately to inform them that you are aware of the shipment and make arrangements to pick your order up from their local office. If you are not available for any of the three delivery attempts or do not call their local office to arrange to pick up your order, they will send the shipment back to us. If the shipment is returned to us because you were not available to sign for it or did not make arrangements to pick up your order from the local office, you will be responsible for all shipping charges both ways. You may also make arrangements for us to have your order shipped to a business address. Sometimes shipping to a business address rather than to a residential address will save you some money on the shipping costs and it may be easier to have an available person to sign for your order.
Rush or Expedited Shipments: If you call by 9:30 AM (EST) and request 2nd-day air or next-day air your order will be processed and charged accordingly.
TRUCK SHIPMENTS: We use YRC (formerly Roadway/Yellow Freight). Shipping charges must be prepaid to us before your order leaves our facility. An adult over eighteen years of age must be present at the time of delivery to sign for your order. If at all possible please provide a legitimate business address in full as well as a phone number for that location that we can use to ship your order. The address we ship to must be able to accomodate large freight trucks and possibly semis. It is the cheapest method for us to ship to you. If you can not provide a business address, we can ship to the YRC terminal located closest to you. We can help you locate the nearest terminal. Once your order arrives at the terminal, you will be contacted and then you will need to make arrangements to pick your order up from the terminal and be responsible for transporting it to your location. If we must ship to a residential address there will be additional charges (which can be as high as an additional $75.00) which are determined by the carrier depending on your shipping location.
PUERTO RICO/ALASKA AND HAWAII: Orders must be prepaid by credit card or money order or cashiers check before leaving our facility and your order will be shipped as quickly and as cheaply as possible.
CANADIAN ORDERS: Orders must be prepaid by credit card or U.S. bank money order. All payment are to be in US funds. Federal Express will service most cities in the provinces of Canada. Federal Express will act as your broker. Customer is responsible for duty fees and taxes. We can also ship through the US postal system on some smaller items.
FOREIGN ORDERS: Orders must be pre-paid by credit card or money order. Payments must be in US funds. We cannot ship directly to any destination outside the United States. It is the customer's responsibility to secure a broker that we can ship to in the United States. The broker can arrange to ship by air freight or ocean freight. We can provide the names of several brokers; you can decide which is the best to use for your situation. Please call for a shipping charge estimate. There is a $10.00 processing fee for all foreign orders. All foreign-order sales are considered FINAL!
BOXING FEES: There is a fee for every box that is used to complete your order. Boxing fees range from $5.00 to $25.00 per box depending on the size of the box required.
Acceptance of terms and
conditions: By placing your
order with Crites Restoration
Products you are agreeing to
our terms and conditions of sale
as defined on this page.
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